Personal stylist, shopper
& corporate services

FAQs

1. Should I start with a wardrobe consultation first before I take on a shopping trip?

If you feel you already know what you need or what it is you don't have enough of (eg. tops or going out clothes, work outfits, etc) then you may not need a wardrobe consultation. Wardrobe consultations are extremely useful for those who need an expert opinion on what to toss or keep, or those who have lots of clothes but "nothing" to wear and want some ideas on how to maximise their current wardrobe by creating new combinations. Useful at the start of every season, it is also ideal to help identify any clothing gaps which then guides your Shopping Trip.

2. I'm interested in the Smitten With Style package - can I have both the Wardrobe Consultation and the Shopping Trip in one day? Or are they two separate appointments?

Most clients choose to have both sessions in one day while the learnings from the Wardrobe Consultation are still fresh in their mind. Allow half a day for the whole session to complete, including travel time from your home to the shops. If you prefer, the package can be taken as two separate appointments over two days. There is an additional $30 charge for this due to the additional travel time for separate appointments.

3. I feel I have "lost touch" with fashion, and I want to update my look, but I don't want to dress inappropriately for my age. Can you help?

Absolutely. At Smitten we firmly believe in dressing you to reflect your own personality and style. We don't dress you to look age inappropriate or like someone you don't recognise. We aim to enhance you, not change you.

4. What is the average age of your clients?

At Smitten we have had the pleasure of working with many clients of various age groups and backgrounds, with different goals. Our clients have ranged from 16 years old to 66 year olds, and everyone in between! Whether you are time-poor, unsure about fashion, just need an independent, expert opinion or looking for a fun day out, we can help.  

5. Do you offer gift vouchers?

Yes. Gift vouchers are beautifully presented and valid for 6 months. The recipient will be given all the details of what service has been purchased for them, and just needs to contact us to organise an appointment time. Gift vouchers require payment upfront at the time of purchase.

6. What forms of payment do you accept?

We accept cash, personal cheque or bank transfer. Credit cards are only available via Paypal (no PayPal account is required to pay via credit card). Payment is required within 7 days of completion of the service. No deposit is required to hold the appointment, however cancellations with less than 24 hours notice incur a cancellation fee.

7. I work during the week, do you offer weekend appointments?

Yes. Smitten offers weekend appointments on both Saturday and Sunday, and Thursday late night shopping appointments.